Factors influencing the electronic government adoption among PSM in Oman: A structural equation modeling approach

Abstract

The dynamic movement of electronic government (e-government) needs a clear pathway on the adoption level of stakeholders within the public sector organization. This research has identified gaps in the movement of the adoption. The respondents comprised 237 public sector managers at the ministry level who conduct e-government services in the Sultanate of Oman. A questionnaire was designed to tap into the manager's perception of the Internet's Perceived Usefulness, Perceived Credibility of technology, Intention to use the technology, and adoption of the Internet itself. Seven hypothesized relationships were tested in the structural model. An advanced quantitative data analysis using multivariate data analysis was employed. The data were analyzed using structural equation modeling (SEM) to test the causal and mediating effects of latent variables. Based on the research, the hypothesized model fit fails to be supported (p<.05). The findings support the TAM theory extremely well, whereby, all the hypothesized paths were asserted. The generated model found three significant direct paths between Perceived Usefulness, Perceived Credibility, and intention as well as between intention and adoption.