Adoption of internet banking in Bosnia and Herzegovina

Authors

  • Admel Husejinovic Central Bank of Bosnia and Herzegovina
  • Mirela Husejinović Ziraat Bank BH dd

DOI:

https://doi.org/10.37868/hsd.v3i1.52

Abstract

In this study we investigate the level of adoption of internet banking in Bosnia and Herzegovina across gender, age group and education levels. Data is collected true the google forms questioner. We use descriptive statistics and inferential statistics to test out hypothesis in SPSS 22. We find out that some of the main reasons of not adopting internet in providing some of the banking services are security issue and that clients do not find reason for use of internet banking. Study suggests that significantly lower transaction cost and faster transaction process are important reason for increase in internet banking adoption by clients in Bosnia and Herzegovina. Also, we find out that null hypothesis regarding distribution of internet banking adoption across gender, age group and education level cannot be rejected.

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Published

2021-04-08

How to Cite

[1]
A. Husejinovic and M. Husejinović, “Adoption of internet banking in Bosnia and Herzegovina”, Heritage and Sustainable Development, vol. 3, no. 1, pp. 23–33, Apr. 2021.

Issue

Vol. 3 No. 1 (2021)

Section

Articles

License

Copyright (c) 2021 Admel Husejinovic, Mirela Husejinovic

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